What are Exchange parts and how to return them?

Exchange Parts, ending with -EX. Example:

  • 484170-001     Original Part
  • 484170-001-EX     Exchange Part

HP has selected parts in a so-called “exchange process”.

Exchange parts are spare parts, which were official refurbished by HP certified sites.

The status of this parts is named as “as new” by HP. Your benefit is a real price advantage compared to a new part. To use this process, you have to return the defective product, necessarily within 14 days to our warehouse in the original HP box.

If this timeframe is missed, the “exchange penalty” shown on the original invoice, has to be paid.